Refunds
Our refund and returns policy lasts 14 days from the date of purchase. If 14 days have passed since your purchase, we cannot offer you a full refund or exchange.
To request a refund, simply email us at [email protected] to ask for a refund and give us the name that you registered when you enrolled on the site. Please use the word ‘Refund’ in the subject line.
If you are approved, then your refund will be processed, and a credit will automatically be applied to the credit or debit card from which you made your original method of payment. We will endeavour to do this as quickly as we can.
For international payments, there may have been changes in the exchange rate since you initially bought the product and since our products are priced in Pounds Sterling (GBP) there may be a difference between the original price and the refund amount; this may be less than you originally paid or it may be more than you originally paid. In the event that it is less than you originally paid we will not be liable to reimburse the difference.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted, especially with international payments.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Contact us at [email protected] for questions related to refunds and returns.
